Documentation

Going Live

Launch your tahc chat widget to customers with confidence using this pre-launch checklist.

You've set up tahc, tested the AI, and added content to your knowledge base. Now it's time to launch!

Pre-Launch Checklist

Before going live, run through this checklist:

Test AI responses

Go to Test AI and ask 10-15 common customer questions. Verify the AI answers accurately.

Check your knowledge base

Make sure you've added content for your most important topics: products, pricing, policies, and FAQs.

Set up notifications

Configure Slack or email notifications so you're alerted when customers need human help.

Customize your widget

Match your widget colors and branding to your website.

Configure business hours

Set your availability hours so customers know when human agents are available.

Add team members

Invite your team so they can respond to escalated conversations.

Don't wait for perfection! Launch with your core content and improve over time based on real customer questions.

Deployment Options

Option 1: Gradual Rollout

Start with a subset of traffic to test in production:

  1. Add the widget code to a single page (like your contact page)
  2. Monitor conversations for a few days
  3. Expand to more pages as you gain confidence
  4. Eventually add to your entire site

Option 2: Full Launch

If you've thoroughly tested and are confident:

  1. Add the widget code to your site template
  2. It will appear on all pages immediately
  3. Monitor the dashboard closely for the first few hours

First Day Monitoring

On launch day, keep an eye on:

Real-Time Conversations

Watch conversations as they happen:

  1. Go to Conversations in your dashboard
  2. See AI responses in real-time
  3. Jump in if the AI needs help

Confidence Scores

Check how well the AI is performing:

  1. Look at confidence scores on responses
  2. Note any questions with low scores
  3. Add content to address common gaps

Customer Feedback

Pay attention to:

  • Did customers get their questions answered?
  • Did they request human help?
  • Any frustration signals?

Common Launch Day Issues

"AI doesn't know the answer"

The AI might encounter questions you didn't anticipate:

  1. Go to Knowledge Base > Gaps
  2. See questions the AI couldn't answer well
  3. Add Quick Entry Q&As for these topics
  4. The AI will learn immediately

"Customers aren't using the chat"

If engagement is low:

  1. Check that the widget is visible and not hidden behind other elements
  2. Consider enabling proactive messages
  3. Add a greeting that encourages interaction

"Too many escalations"

If too many chats are being escalated:

  1. Check your confidence thresholds
  2. Add more content to your knowledge base
  3. Create orchestrations for common scenarios

Post-Launch Optimization

After your first week, review:

Analytics Dashboard

Go to Analytics to see:

  • Total conversations
  • AI resolution rate
  • Average response time
  • Customer satisfaction scores

Knowledge Gaps Report

Weekly, check Knowledge Base > Gaps and add content for:

  • Questions asked multiple times
  • Low confidence responses
  • Topics you've been manually answering

Conversation Review

Periodically read through conversations to:

  • Identify training opportunities
  • Find product improvement ideas
  • Understand customer pain points
Congratulations!

You've launched tahc on your website. Your customers now have 24/7 AI-powered support with human backup when needed.

Next Steps

Now that you're live:

FAQ

What if something goes wrong?

You can disable the widget instantly from Settings > Widget > Disable. This removes the chat from your site immediately.

How do I know if the AI is performing well?

Check your Analytics dashboard for key metrics like AI resolution rate and customer satisfaction.

Should I tell customers they're talking to AI?

Yes, and tahc does this automatically. Transparency builds trust and sets appropriate expectations.

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