Introducing tahc: The Future of Hybrid Chat
Why we built a platform that combines AI speed with human empathy, and what it means for customer conversations.
The Problem with Chat Today
For years, businesses have been forced into a false choice: deploy a chatbot that frustrates customers with robotic responses, or staff a human support team that can't scale and burns out from repetitive questions.
Neither option is ideal. Customers want fast answers to simple questions, but they also want the empathy and problem-solving ability of a real person when things get complex.
That's where hybrid chat comes in.
What is Hybrid Chat?
Hybrid chat is a customer communication approach that seamlessly blends AI automation with human expertise. Instead of forcing customers to choose between a bot or a human, this approach lets them experience both — flowing naturally from one to the other based on their needs.
Why Hybrid Chat is the Future
Traditional chat solutions are stuck in the past. Pure chatbots hit a ceiling when conversations get nuanced. Pure human chat doesn't scale and wastes human expertise on repetitive questions.
This approach solves both problems:
- AI handles the volume — answering FAQs, pulling information from your knowledge base, and resolving 70-80% of inquiries instantly.
- Humans handle the complexity — stepping in for nuanced questions, sales conversations, and moments that require empathy.
- Context never breaks — when a conversation transitions from AI to human, the full history comes with it. No "let me transfer you" moments that reset everything.
Enter tahc: Hybrid Chat, Done Right
tahc is the first platform built specifically for hybrid chat. Not a chatbot with a "talk to human" button bolted on. Not a live chat tool with some AI features sprinkled in. A purpose-built platform from the ground up.
How tahc Makes Hybrid Chat Seamless
1. AI that knows your business
Drop in your website URL. tahc crawls your content and builds an AI agent trained on your specific products, services, and knowledge base. No manual training required.
2. Humans that step in instantly
When AI reaches its limits or a customer requests a human, the transition is instant. Your team sees the full conversation history and picks up exactly where AI left off.
3. Multi-channel conversations
Conversations don't have to stay in the chat widget. With tahc, customers can start a conversation on your website, continue it via email, and your team can respond from our iPhone app. Everything flows seamlessly across channels.
4. Email notifications & replies
Your customers get email notifications when you respond. They can reply directly from their inbox, and those replies flow back into the conversation. No context lost, no threads broken.
The Results: Why Businesses Choose Hybrid Chat
Early tahc users are seeing dramatic improvements in customer experience and team efficiency:
- 70-85% of conversations resolved by AI, freeing humans for high-value work
- Response times under 30 seconds for AI interactions
- 4.8+ customer satisfaction scores across the board
- Support teams spending time on interesting problems, not repetitive questions
Hybrid Chat is Not Optional Anymore
Customer expectations have changed. They want instant answers AND human empathy. They want self-service AND expert guidance. They want automation AND personalization.
You can't deliver that with pure AI or pure human chat. You need hybrid chat.
That's why we built tahc.
Ready to experience hybrid chat?
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